Refunds & Returns Policy
Overview
Shree Balaji Tin Box Co. mein hamara maqsad best quality packaging deliver karna hai. Hamari return policy delivery ke 30 days tak valid rehti hai. Agar 30 din guzar chuke hain, toh hum refund ya exchange offer nahi kar payenge.
Return ke liye eligible hone ke liye, aapka batch/product unused hona chahiye aur usi condition mein hona chahiye jaisa aapne receive kiya tha. Ye apni original industrial packaging mein hi hona chahiye.
Non-Returnable Items
Kyunki hum specialized industrial goods banate hain, niche di gayi cheezein return nahi ho sakti:
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Custom Printed Cans: Wo products jin par aapka brand logo ya custom design print ho chuka hai.
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Used Valves & Actuators: Hygiene aur safety reasons ki wajah se used components return nahi hote.
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Bulk Raw Materials: Khula hua tinplate ya aluminium stock.
Refund Process
Aapka return milne aur inspect hone ke baad, hum aapko ek email/call ke zariye notify karenge. Hum aapko batayenge ki aapka refund approve hua hai ya reject.
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Approval: Approve hone par aapka refund process ho jayega aur aapke original method of payment (ya bank account) mein credit kar diya jayega.
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Partial Refunds: Agar product customer ki galti se damage hua hai ya parts missing hain, toh sirf partial refund hi diya jayega.
Late or Missing Refunds
Agar aapko refund nahi mila hai, toh pehle apna bank account check karein. Uske baad apne bank ya credit card company se baat karein kyunki processing mein waqt lag sakta hai. Agar ye sab karne ke baad bhi refund nahi mila, toh humein shreebalajitinbox@gmail.com par contact karein.
Exchanges (Defective Items)
Hum sirf unhi items ko replace karte hain jo defective hain ya manufacturing error ki wajah se damaged hain. Agar aapko exchange chahiye, toh humein mail karein aur apna material hamare factory address par bhejein:
A-22 Roop Nagar, Loni, Ghaziabad, Uttar Pradesh.
Shipping for Returns
Product return karne ke liye aapko material hamare factory address par bhejvaana hoga. Return shipping ka kharcha customer ko dena hoga. Shipping costs non-refundable hain. Agar aap bulk order return kar rahe hain, toh hum trackable shipping service use karne ka sujhav dete hain.
Need Help?
Refunds ya returns se jude kisi bhi sawal ke liye humein shreebalajitinbox@gmail.com par contact karein ya hamare helpline number +91 7533020576 par call karein.